About us

This policy explains how Soulmora handles information while providing discovery, chat, blog, and feedback services.

• We process account, nickname, avatar, chat requests, feedback tickets, analytics, and language preferences under data-minimization principles.
• Chat input is sent to model services to generate replies; we do not publicly disclose user content unless required for service, troubleshooting, safety, or law.
• Contact details are optional and used for follow-up, troubleshooting, account safety, or necessary service communication.
• Do not submit highly sensitive information such as IDs, bank cards, passwords, medical records, or precise addresses.
• Browser storage keeps login state, language, drafts, and chat history; clearing browser data removes local records.

Using Soulmora means you understand and agree to follow platform rules. We keep refining the agreement as the product evolves.

• Use Soulmora lawfully and respectfully; do not generate illegal, infringing, harassing, hateful, exploitative, or harmful content.
• Evaluate AI output yourself and do not treat it as professional medical, legal, financial, psychological, or emergency advice.
• We may adjust character settings, available features, boundaries, and risk controls for safety, compliance, experience, or model capability.
• You are responsible for your inputs and behavior, and must have rights to upload, submit, or share related content.
• We may update these terms and will try to notify users of major changes through reasonable product notices.

Soulmora aims to provide clear, controllable, feedback-friendly AI interactions. These notes explain the limits of AI-generated content.

• Soulmora replies are generated by AI and may contain mistakes, omissions, outdated information, or unexpected wording.
• Emotional support characters provide general listening and self-reflection only, not clinical diagnosis, treatment, or crisis intervention.
• For personal safety, self-harm risk, medical emergencies, legal disputes, or major financial decisions, contact qualified professionals or local emergency services.
• Avoid prompting the model to generate illegal, harmful, privacy-invasive, or rights-infringing content.